Consumer Complaint Service

• Consumer's full identity, including:
  1. Name
  2. Address
  3. Account Number (if any)
  4. Active phone number
  5. Brief Description of Complaint (submitted through the Consumer Complaint Form)
• Other Supporting Documents, including:
  1. Copy of valid proof of identity (required);
  2. Photocopy of savings book/current account and/or Photocopy of proof of financial transactions;
  3. Photocopies of other supporting documents; and/or
  4. Through GT Call, convey the complete identity of the Consumer (including Name, Address, and Account Number (if any)).

PT Kreasi Anak Indonesia
Komplek Golden Plaza Fatmawati
Jl. RS Fatmawati 15, Blok A/35
Kelurahan Gandaria Selatan, Kecamatan Cilandak,
Jakarta Selatan 12420

• Consumer's full identity, including:
  1. Name
  2. Address
  3. Account Number (if any)
  4. Active phone number
  5. Brief Description of Complaint (submitted through the Consumer Complaint Form)
• Other Supporting Documents, including:
  1. Copy of valid proof of identity (required);
  2. Photocopy of savings book / current account; and / or
  3. Copy of proof of financial transactions.

Anggota Dewan Komisioner Otoritas jasa Keuangan
Bidang Edukasi dan Perlindungan Konsumen
Menara Radius Prawiro, Lantai 2
Komplek Perkantoran Bank Indonesia
Jl. MH. Thamrin No. 2
Jakarta Pusat 10350